Social Media Policy

Alovéa’s mission is to improve lives by providing high-quality products and empowering individuals to make a difference in the world. Our work supports children in need, many of whom have been rescued from challenging and traumatic situations. As representatives of Alovéa, our distributors play a key role in reflecting the values and mission of the company. To ensure that our online presence aligns with our purpose, we have established a social media policy for all affiliates and Social Business Partners.

This policy is designed to protect our brand, ensure compliance with industry and platform regulations, and provide guidance for representatives to use social media effectively and responsibly.

1.0 Purpose and Scope

This policy applies to all representatives who promote Alovéa and its products on social media platforms, including but not limited to Instagram, Facebook, Google, TikTok, and YouTube.

The goal is to:

• Protect the integrity of the Alovéa brand.
• Comply with applicable laws, advertising regulations, and social media platform policies.
• Provide clear guidelines for consistent and ethical promotion.

2.0 General Guidelines

2.1 Brand Representation

• Always represent Alovéa in a professional and ethical manner.
• Use only approved logos, images, and marketing materials provided by Alovéa.
• Do not alter or customize official brand assets without written approval.
• Avoid using brand or product names in social media handles (e.g., @JaneDoeimmun is not allowed).

2.2 Social Media Platform Compliance

• Follow all guidelines and terms of service of each platform:
• Meta (Facebook & Instagram): Avoid misleading claims, personal data misuse, or prohibited practices like engagement baiting.
• Google/YouTube Ads: Ensure ads and posts meet Google’s policies for health claims, transparency, and trademark usage.
• TikTok: Do not post content that violates TikTok’s advertising or community guidelines, such as unverifiable product claims.
• Stay updated on changes to platform policies to ensure ongoing compliance.

3.0 Content Guidelines

3.1 Approved Messaging

• Claims about products must align with official language and be substantiated by scientific data. Avoid words like “cure,” “guarantee,” or “instant.”

 3.2 Hashtag Usage

• Do: Use descriptive, non-branded hashtags (e.g., #acemannan, #betalains).
• Don’t: Use product or brand names as hashtags (e.g., #Immun or #Alovéa). This ensures compliance with platform trademark rules and limits unapproved use.

3.3 Prohibited Practices

• Avoid sharing content that could be triggering or insensitive to those who have experienced trauma, such as references to abuse, trafficking, unless specifically authorized by Alovéa for awareness campaigns.
• Do not make exaggerated or false claims about products or income opportunities.
• Avoid using hashtags or captions that could mislead consumers (e.g., #Cure or #GuaranteedResults).
• Do not engage in spam-like behaviors, including repetitive commenting, excessive tagging, or creating duplicate accounts.

3.4 Prohibited Content

As a brand representative, it is imperative that all Alovéa affiliates and Social Business Partners understand that the following are expressly prohibited when a post promotes Alovéa, its products, or income opportunity:

• Drugs: Any mention, promotion, or imagery related to illegal drug use or illegal substances.
• Explicit or Sensual Imagery: Posts containing images or content that could be perceived as explicit, provocative, or overly sensual.
• Profanity: Posts, comments, or language containing profane, offensive, or vulgar expressions.
• Hate Speech or Discrimination: Content that promotes or implies discrimination based on race, religion, gender, sexual orientation, or any other personal characteristic.

4.0 Respect for Privacy and Content Created by Others

• Refrain from sharing personal information or images of others without their explicit consent.
• Protect the confidentiality of any sensitive information related to Alovéa or the communities we support.
• Do not use content created by others, including text, images, videos, or graphics, without obtaining their expressed permission, or without sharing the post in its entirety with the original poster’s information left in place. Always give proper credit to the original content creator, when applicable, and leave any watermarks in place.

5.0 Compliance Monitoring and Enforcement

5.1 Monitoring

• Alovéa may monitor social media activity to ensure adherence to this policy and platform guidelines.
• Automated tools and periodic audits may be used to identify non-compliance.

5.2 Violations

• First Violation: Warning and request for content removal or editing of text.
• Second Violation: Temporary suspension of representative account privileges.
• Repeated Violations: Termination of representative agreement.

Any violation must be appealed within five business days. Alovéa Corporate Management has the sole discretion whether to reverse a violation based on any appeal and to determine the length of any suspension or corrective action.

5.3 Reporting

Representatives may report misuse of brand assets or other policy violations by emailing compliance@alovea.com.