Guarantee & Return Policy

A retail customer who makes a purchase of $25.00 or more has three business days (72 hours, excluding Sundays and legal holidays) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form (5 days for Alaska residents). When a Social Business Partner makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Social Business Partner must promptly refund the customer’s money as long as the products are returned to the Social Business Partner in substantially as good condition as when received (5 days for Alaska residents). Social Business Partners must orally inform customers of their right to rescind a purchase or an order within 72 hours (5 days for Alaska residents), and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with an Alovéa sales receipt at the time of the sale.